Tel: 0207 323 9171 Email: adamsamuel@aol.com
Adam Samuel builds, advises on and audits compliance, business review and complaint handling procedures for insurance and investment businesses as well as regulators. He also resolves international commercial disputes.
He also fixes problems that IFAs and their clients have with product providers.
Adam Samuel regularly writes articles for financial services journals, books and online news services on a commercial basis.
These consist of analysis of major regulatory developments and topics of current concern.
Adam Samuel offers training in three main areas; compliance, complaint handling and dispute resolution with each course having the same basic objectives:
- Getting it right first time
- Speeding up the team's work
- Staff personal development
Updated 23 Nov 2009:The FSA finally proposes to take action against firms for mishandling complaints, requiring a past complaints review and agreeing with a number of firms a past-business review programme.
Adam helps a wide range of organisations from dispute resolution centres, regulators, law firms & publishers to life assurers and small IFAs. For a complete list click here.
