Adam Samuel builds, advises on and audits compliance, business review and complaint handling procedures for general, life insurance and investment businesses as well as regulators.
He also fixes problems that IFAs and their clients have with product providers.
Adam Samuel regularly writes articles for financial services journals, books and online news services on a commercial basis.
These consist of analysis of major regulatory developments and topics of current concern.
Adam Samuel offers training in three main areas; compliance, complaint handling and dispute resolution with each course having the same basic objectives:
- Getting it right first time
- Speeding up the team's work
- Staff personal development
Updated 05 June 2009:The FOS Annual Review pleads with the FSA to do something about the huge numbers of PPI complaints it has received and the large numbers of cases where customers have not bothered to complain.
Adam helps a wide range of organisations from dispute resolution centres, regulators, law firms & publishers to life assurers and small IFAs. For a complete list click here.
