consulting

Adam Samuel builds, advises on and audits compliance, business review and complaint handling procedures for insurance and investment businesses as well as regulators. He also resolves international commercial disputes.

He also fixes problems that IFAs and their clients have with product providers.

writing

Adam Samuel regularly writes articles for financial services journals, books and online news services on a commercial basis.

These consist of analysis of major regulatory developments and topics of current concern.

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training

Adam Samuel offers training in three main areas; compliance, complaint handling and dispute resolution with each course having the same basic objectives:

  • Getting it right first time
  • Speeding up the team's work
  • Staff personal development

Updated 30 April 2010:The FSA consults yet again on PPI complaint handling while the FOS burns. CP 10/6 corrects some earlier errors in the previous consultation on PPI complaint handling.

Adam helps a wide range of organisations from dispute resolution centres, regulators, lawyers & publishers to life assurers and small IFAs. For a complete list click here.

"Consumer Complaints and Compensation: A Guide to the Financial Services Market" City & Financial

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