Help for
Insurance & Mortgage Brokers
The Challenges
- Coping with the future greater emphasis on the disclosure of risks and disadvantages.
- Building compliant, effective and independent complaints procedures which feedback valuable information to the business which is then acted on
- Handling the technicalities of the ICOBS and MCOB generally
- Building a positive relationship with the Financial Services Authority and dealing with the threat of disciplinary action
Solutions
- Reviewing, auditing and advising firms on changing their ways of doing business to make them compatible with the rules
- Build and audit new procedures
- Advice in a wide variety of forms on complaint handling, compliance and legal issues
- Instant e-mail or telephone advice, detailed opinions, face-to-face consultations and business reviews
- Dealing with the FSA over issues facing the firm and persuading the regulator not to take formal disciplinary action against the company.
- Insurance Brokers Read Consumer Complaints and Compensation Chapters 1, 2, 3, 7, 8, 9, 13-23
- Mortgage Brokers Read Consumer Complaints and Compensation Chapters 1, 2, 3, 4, 7, 8, 9, 10, 13-23
