Help for
Insurance & Mortgage Brokers
The Challenges
- Changing their advice approach to meet the demands of MCOB and ICOB. Ensuring that there are clear compliant methods of handling particular products. Coping with the future greater emphasis on the disclosure of risks and disadvantages.
- Building compliant, effective and independent complaints procedures which feedback valuable information to the business which is then acted on
- Handling the technicalities of the new rules generally
- Building a positive relationship with the Financial Services Authority and dealing with the threat of disciplinary action
Solutions
- Reviewing, auditing and advising firms on changing their ways of doing business to make them compatible with the rules
- Build and audit new procedures
- Advice in a wide variety of forms on complaint handling, compliance and legal issues
- Instant e-mail or telephone advice, detailed opinions, face-to-face consultations and business reviews
- Dealing with the FSA over issues facing the firm and persuading the regulator not to take formal disciplinary action against the company.
- Insurance Brokers Read Consumer Complaints and Compensation Chapters 1, 2, 3, 7, 8, 9, 13-23
- Mortgage Brokers Read Consumer Complaints and Compensation Chapters 1, 2, 3, 4, 7, 8, 9, 10, 13-23
