"I am enjoying your book, it's a more interesting read than the new Harry Potter."
Jeff Dorricott"Consumer Complaints and Compensation: A Guide to the Financial Services Market" City & Financial

Mr Samuel has done a great service to the financial services industry and to consumers in his masterly coverage of an important but complicated subject."
Arthur Harverd, 72 Arbitration 396 at p. 397

Essential Reading

"Consumer Complaints and Compensation: A Guide to the Financial Services Market" City & Financial

This is the first ever book on consumer financial services complaint handling in the UK. At a time, when the Financial Ombudsman's Service's caseload remains stubbornly at over 110,000 cases a year and FSA has taken disciplinary action against 12 firms or individuals for complaint handling breaches, this is the only book out there on the subject.

For more information on the book and a table of contents please click here

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Click here now for the May 2008 supplement to the book.

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Click the "Buy Now" button to order - it's just £64 (including postage) You'll then be taken to a secure, PayPal, payment page. Complete the forms and follow their instructions to make your payment. I will then post you a copy within 24 hours and email you to let you know. Buying Instructions (International) If you would like the book delivered to a non-UK address then email me for instructions.

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