"I am enjoying your book, it's a more interesting read than the new Harry Potter."
Jeff Dorricott

Mr Samuel has done a great service to the financial services industry and to consumers in his masterly coverage of an important but complicated subject."
Arthur Harverd, 72 Arbitration 396 at p. 397

Essential Reading

"Consumer Complaints and Compensation: A Guide to the Financial Services Market" City & Financial

This is the first ever book on consumer financial services complaint handling in the UK. At a time, when the Financial Ombudsman's Service's caseload remains stubbornly at over 110,000 cases a year and FSA has taken disciplinary action against 12 firms or individuals for complaint handling breaches, this is the only book out there on the subject.

For more information on the book and a table of contents please click here

Download A FREE Sample

Click here now for the May 2008 supplement to the book.

Buying Instructions (UK)

Click the "email me here"... to order - it's just L72 (including postage). Leave your address and telephone number and I will e-mail you back an invoice with payment details to enable you to make payment directly. I will then send you a copy of the book.

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Buying Instructions (International)

If you would like the book delivered to a non-UK address then email me for instructions. I will e-mail you the price which will include an extra charge for international postage

Alternatively for all enquiries call me on 0207 323 9171

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