Essential Reading

"Consumer Financial Services Complaints and Compensation, " Thomson Reuters, July 2017

This is the second edition of the only book on consumer financial services complaint handling in the UK. The first part tackles the complaints process. The middle which deals with when firms should uphold complaints is effectively a compliance manual from a complaint handling perspective on investment, pensions, insurance, lending and consumer credit. The final section tackles the difficult area of calculating compensation.

The book is available from, at, at Wildy's at Waterstones and other outlets.

Click here for a MiFID II Supplement to cover the rules announced by the FCA when the book was being printed.

Click here for a Payment Services Directive and Regulations Supplement to cover the final version of the Regulations which also came out when the book was at the printers.

About the First Edition

"Recently, I had cause to research the area of execution-only, a minefield if ever there was one. Once excellent source of information was Adam Saumel's book - Consumer Complaints and Compensation. Reas this and execution only becomes a nightmare and only for the brave or the foolish. Tha tautology deployed in our sector is not something any of us should overlook for long. If you doubt me buy Adam's book. You will not regret it."  Robert Reid, Money Marketing, 16th Feburary 2006

"I am enjoying your book. It's a more interesting read than the new Harry Potter." Jeff Dorricott

"Mr Samuel has done a great service to the financial service industry and to consumers in his masterly coverage of an important but complicated subject." Arthur Harverd, 72 Arbitration 396 at p. 397.

Help for you

Adam helps a wide range of organisations like yours - from dispute resolution centres, law firms and publishers to life assurers and small IFAs. For a complete list click here

© Adam Samuel designed by Ruby Design