Help for
General Insurers & Mortgage Providers
The Challenges
- Implementing treating customers fairly throughout the organization.
- Developing products which can be recommended safely and fully understood by customers. Preparing guidelines for their safe use.
- FCA complaint handling and financial promotions rules.
- Building and maintaining effective complaints procedures.
- Adapting work methods to the new regulatory regime.
- Developing constructive cost-effective relationships with intermediaries.
- Building a positive relationship with the Financial Conduct Authority and dealing with the threat of disciplinary action.
Solutions
- General InsurersGeneral Insurers Read Consumer Complaints and Compensation Chapters 1-15, 21, 24-27 7-9, 13-23.
- Mortgage Providers Read Consumer Complaints and Compensation Chapters 1-15, 20,23, 26-28 Writing compliance profiles of products to ensure that they are marketed correctly and to help the press understand this. Reviewing products and policy wordings to ensure clarity.
- �Writing compliance profiles of products to ensure that they are marketed correctly and to help the press understand this. Reviewing products and policy wordings to ensure clarity.
- Training firms on FCA complaint rules and effective procedures.
- Auditing and building complaints procedures.
- Advising on and building procedures for marketing and treating customers fairly.
- Advising on and resolving as arbitrator or expert disputes between providers and intermediaries.
- Dealing with the FCA over issues facing the firm and persuading the regulator not to take formal disciplinary action against the company.