Help for
Investment Administrators
The Challenges
- Building effective and compliant complaint handling procedures and training them throughout the organization. Learning to compensate customers coherently. Ensuring that feedback from dissatisfaction improves practices and training staff throughout the organization to use them.
- Explaining to clients why complaints have to be upheld
- Ensuring that systems provide a safe and efficient service
Solutions
- Training course on handling investment administration complaints and the DISP rules
- Advice on managing feedback from complaints to improve procedures
- Written opinions to resolve disputes with principals on whether to pay compensation
- Audits and advice on office procedures
- Read Consumer Complaints and Compensation Chapters 1, 2, 3, 8, 9, 13-23
