Help for

Life Assurers

back to help

The Challenges

1. Responding to the regulator's challenge to the industry to ensure that it "treats customers fairly"
2. Handling huge numbers of sales complaints about investments, savings and mortgage-related products and increasing pressure from regulators, politicians and consumer groups to uphold complaints quickly and pay the correct compensation. Against that, coping with nervous management's worries that you may be threatening the solvency or profitability of the organization in the process.
3. Business reviews of income drawdown, structured products, endowments and individual advisers. Similar pressures to keep costs down while satisfying the regulators.
4. Increasing regulatory concern about the general quality of complaints procedures and the feedback obtained from them. Ensuring that complaint reporting is done accurately throughout often huge organizations. Retaining customers who are unhappy with administration standards by improving the standards of complaint handling done in this area procedures.
5. Making direct sales forces and appointed representatives develop compliant sustainable client relationships while maintaining profits. Avoiding future complaints from sales.
6. Developing innovative products without creating future compliance problems in the process.
7. Bringing advertising into line with the tighter approach being taken by the FSA.
8. Building a positive relationship with the Financial Services Authority and dealing with the threat of disciplinary action

Solutions