Help for
Other Intermediaries
The Challenges
- Defining and developing safe compliant relationships with providers while ensuring that termination does not leave the business high and dry
- Deciding whether to seek independent authorisation
- Developing complaints procedures
- Adapting advice and selling activities to the demands of ICOB and MCOB
- Building a positive relationship with the Financial Services Authority and dealing with the threat of disciplinary action
Solutions
- Advice in face-to-face meetings, audits or formal advice on relationships with providers and whether authorisation is required
- Advice and audits on compliance risks posed by the business model to the firm and its principals
- Auditing and advice on sales and advice practices to ensure compliance with ICOB and MCOB
- Dealing with the FSA over issues facing the firm and persuading the regulator not to take formal disciplinary action against the company.
- Read Consumer Complaints and Compensation Chapters 1, 2, 3, 7, 8, 9, 13-23
