Help for
Outsourcers & Compliance Consultants
The Challenges
- Building expertise to enable procedures to be developed
- Increasing knowledge amongst marketing staff of the underlying issues
- Handling clients who want to break the rules and explaining why this is unacceptable
- Managing disputes with clients
- Providing a compliant effective service
- Providing entertaining and challenging speakers for client events
Solutions
- Training on how to handle different types of financial services complaints
- Auditing complaints procedures
- Advice in a wide variety of forms on complaint handling, compliance and legal issues. Instant e-mail or telephone advice, detailed opinions, face-to-face consultations and business reviews
- Joining in compliance reviews
- Training courses on compliance checking, fact-finding and drafting suitability letters
- Opinions or acting as an arbitrator to resolve disputes between outsourcers and their clients.
- Devising and delivering presentations and answering technical questions at client events
- Read Consumer Complaints and Compensation
