Help for
Quality Control Accreditation Bodies
The Challenges
- Coping with complaints by consumers dissatisfied with services provided by an accredited firm
- Finding qualified knowledgeable people to sit on examination panels and review questions
- Finding people to write coursebook material for publications
Solutions
- Workshops, training and consulting sessions on developing the rules and developing best practice for both consumer complaint handling by businesses and efficient fair dispute resolution by the accrediting body.
- Member of examination panels or groups (CII's Contract Certainty and and Supervision and the sales process exams). Writer of course materials (for publications such as the CII Contract Certainty course)