Help for
Quality Control Accreditation Bodies
The Challenges
- Coping with complaints by consumers dissatisfied with services provided by an accredited firm
- Finding qualified knowledgeable people to sit on examination panels and set questions
- Finding people to write coursebook material for publications
Solutions
- Workshops, training and consulting sessions on developing the rules and developing best practice for both consumer complaint handling by businesses and efficient fair dispute resolution by the accrediting body, notably Trader Approved Schemes.
- Member of examination panels or groups (CII's Contract Certainty and H15 exams). Writer of course materials (for publications such as the CII Contract Certainty course)
