Help for
Regulators
The Challenges
- Coping with non-compliance by firms causing significant customer detriment
- Need to train staff with limited product or legal experience to act with authority
- Need to provide technical material for training packages
- Need for better drafted more practical rulebooks
Solutions
- Review guidance drafting
- File checking
- Opinions on compliance issues and individual files
- Consumer Complaints and Compensation, Caps 2-12
- Workshops, training and consulting sessions on compliance, product, strategic and legal issues
- Training material provided for delegate packs to meet accreditation requirements.
- Re-drafting rulebook groups
