Help for

Small IFAs

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The Challenges

1. Dealing with complaints from customers or helping them make claims both of which if unsuccessful could result in a serious threat to the survival of the business.
2. Carrying out investigations, writing opinions and drafting final responses or other correspondence that result in the payment of claims by insurers and the rejection of complaints against the firm by FOS.
3. Developing sustainable compliant relationships with clients while making profits. Ending relationships safely.
4. Handling complaints effectively while too close to the people and issues involved.
5. Dealing with sometimes obstructive PI insurers.
6. Helping customers make claims and bring complaints successfully.
7. Building safe procedures for developing client relationships, from producing clear client agreements to delivering a quality service for which the customer will be happy to pay.
8. Building a positive relationship with the Financial Services Authority and dealing with the threat of disciplinary action
9. Making product providers handle claims and complaints correctly and provide cover when they promise it

Solutions