adam samuel: consulting

"Your stuff is always useful but most of all readable and not afraid to give your views which is unusual and refreshing."
Tom Calvert-Lee, Head of Legal and Compliance, Gissings

"Consumer Complaints and Compensation: A Guide to the Financial Services Market" City & Financial

Writing

Complaints

If you would like to obtain any of the following publications please contact Adam.

For a complete list of all articles on Complaints please download the pdf

"Then and now: 12 years of financial services complaint-handling, Compliance Monitor, 12 September 2017

"2016/17 annual report of the Financial Ombudsman Service, Compliance Complete, 11 July 2017

"Business banking disputes: a way forward, Compliance Monitor, 10 May 2017

"15 years of the FOS: crunching the numbers, Compliance Monitor, 6 July 2016

"CP 16/20: the next tweak to the FCA’s attempt to end its PPI nightmare, Compliance Resource Network, 14 September 2016

"FOS Annual Review 2015/16, Compliance Resource Network, 10 June 2016

"15 years of the FOS: crunching the numbers, Compliance Monitor, 6 July 2016

"FCA aims to restore trust to lenders by time limiting PPI complaints, misapplies court ruling", Complinet, 3 December 2015

"PPI complaint floodgates poised to slam", Compliance Monitor, 2 November 2015

"The FCA Statement on PPI complaints – a public embarrassment ", Compliance Resource Network, 13 October 2015

"The 2015/2016 changes to DISP (Part 2)", Compliance Resource Network, 2 September 2015

"The 2015/2016 changes to DISP (Part 1)", Compliance Resource Network, 26 August 2015

"FCA's complaint-handling rules to take effect on July 9", 10 June 2015

"15 years on, how has FOS performed?", Money Marketing, 29 May 2014

"The FOS Annual Review analysed", Compliance Resource Network, 10 June 2015

"No winners in a legal bunfight", Financial Adviser, 29 April 2015

"The Clydesdale Fine for PPI complaint handling – evil and the accountability firewall in all its glory", Compliance Resource Network, 24 April 2015

"Complaint rules, as ever, under change", Compliance Monitor, 9 April 2015

Help for you

Adam helps a wide range of organisations like yours - from dispute resolution centres, law firms and publishers to life assurers and small IFAs. For a complete list click here

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