adam samuel: writing

"Your stuff is always useful but most of all readable and not afraid to give your views which is unusual and refreshing."
Tom Calvert-Lee, Head of Legal and Compliance, Gissings

"Consumer Complaints and Compensation: A Guide to the Financial Services Market" City & Financial

Writing

Complaints

Complaints | Treating Customers Fairly | Financial Promotions |
Financial Advice and the Sales Process | Banking | General Insurance |
Mortgages | Market Abuse and Money Laundering | Investment Management |
Approved Persons | Corporate Management | Regulation Generally |
Ethics | Pensions Review | Other Topics and Older Pieces

Back to writing.

If you would like to obtain any of the following publications please contact Adam.

For a complete list of all articles on Complaints please download the pdf

"Holding back the tide: CP10/6 on payment protection & DP 10/1 on mass claims" Compliance Monitor April 2010
"Payment Protection Insurance Complaints and CP 10/6" Compliance Online 22 March 2010
"The FSA does complaint handling - CP09/23 & payment protection insurance" Compliance Monitor November 2009
"The FSA does complaint handling", Compliance Monitor, November 2009
"Public confession - good for the soul but." Compliance Monitor, September 2009
"FOS annual review: a look into the battered soul of complaint handling", Complinet 28 May 2009
"Ombudsman News and 'treatment that is nothing short of dismal'",
Complinet 8 April 2009
"CP09/9: not a reform of with-profits: just tampering with the rules"
Feb 24 2009
"Ombudsman News - a plea for PPI and credit card help, the Payment Services Directive and case studies about the elderly and small business complainants" Complinet 19 December 2008
"The Ombudsman goes to Court", Compliance Monitor October 2008
"Ombudsman News and hard times", Complinet 27 October 2008
"The FSA Complaint Rules after the 2007-2008 changes: a critical view", Compliance Officer Bulletin, September 2008
"Tribunal refuses Heather Moor & Edgecomb leave to appeal",
Complinet 14 August 2008
"Four final notices, prohibition orders and complaints problems",
Complinet 23 July 2008
"Ombudsman News and the continuation of Hunting season",
Complinet 30 June 2008
"FOS v Heather Moor & Edgecomb : the battle for the soul of the ombudsman and its bank balance", Complinet 20 June 2008
"Heather, Moor & Edgecomb tribunal decision on FOS non-compliance : another sickening incident", Complinet 18 June 2008

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Adam helps a wide range of organisations like yours - from dispute resolution centres, law firms and publishers to life assurers and small IFAs. For a complete list click here