If you would like to obtain any of the following publications please contact Adam.

For a complete list of all articles on Complaints please download the pdf

The Re-drafting DISP Group's version of DISP (without commentary)

Vincent Cunningham v. Friends Provident (unofficial version)

Handling Endowment Complaints

Deducting Benefits From Demutualisation
- The High Court's decision

"Consumer credit cases soar at FOS, Compliance Monitor, 9 July 2019, Compliance Monitor, 9 July 2019

"The FOS Annual Review Analysed, Compliance Resource Network, 21 June 2019

"Then and now: 12 years of financial services complaint-handling, Compliance Monitor, 12 September 2017

"2016/17 annual report of the Financial Ombudsman Service, Compliance Complete, 11 July 2017

"Business banking disputes: a way forward, Compliance Monitor, 10 May 2017

"15 years of the FOS: crunching the numbers, Compliance Monitor, 6 July 2016

"CP 16/20: the next tweak to the FCA'S attempt to end its PPI nightmare, Compliance Resource Network, 14 September 2016

"FOS Annual Review 2015/16, Compliance Resource Network, 10 June 2016

"15 years of the FOS: crunching the numbers, Compliance Monitor, 6 July 2016

"FCA aims to restore trust to lenders by time limiting PPI complaints, misapplies court ruling", Complinet, 3 December 2015

"PPI complaint floodgates poised to slam", Compliance Monitor, 2 November 2015

"The FCA Statement on PPI complaints - a public embarrassment" Compliance Resource Network, 13 October 2015

"The 2015/2016 changes to DISP (Part 2)", Compliance Resource Network, 2 September 2015

"The 2015/2016 changes to DISP (Part 1)", Compliance Resource Network, 26 August 2015

"FCA's complaint-handling rules to take effect on July 9", 10 June 2015

"15 years on, how has FOS performed?", Money Marketing, 29 May 2014

"The FOS Annual Review analysed", Compliance Resource Network, 10 June 2015

"No winners in a legal bunfight", Financial Adviser, 29 April 2015

"The Clydesdale Fine for PPI complaint handling – evil and the accountability firewall in all its glory", Compliance Resource Network, 24 April 2015

"Complaint rules, as ever, under change", Compliance Monitor, 9 April 2015

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