Writing
Complaints
Complaints | Treating Customers Fairly | Financial Promotions |
Financial Advice and the Sales Process | Banking | General Insurance |
Mortgages | Market Abuse and Money Laundering | Investment Management and Wholesale | Approved Persons | Corporate Management | Regulation Generally |
Ethics | Pensions Review | Other Topics and Older Pieces
Back to writing.
If you would like to obtain any of the following publications please contact Adam.
For a complete list of all articles on Complaints please download the pdf
"An analysis of FOS' first quarter stats and Ombudsman News" Compliance Resource Network 9 August 2011
"Heather Moor & Edgecomb lose their European Court of Human Rights challenge to the Financial Ombudsman Service", Compliance Resource Network 12 July 2011
"The BOS complaint handling Final Notice analysed", Compliance Resource Network 27 May 2011
"FOS Annual Review — the analysis", Complinet 24 May 2011
"BBA gives up PPI appeal — the implications", Complinet 10 May 2011
"BBA's application for judicial review against FSA and FOS on PPI mis-selling a resounding failure", Complinet 21 April 2011
"Ombudsman schemes naming and shaming firms – nobody died!", Compliance Resource Network 10 March 2011
"The RBS complaint handling fine", Compliance Resource Network 13 January 2011
"The FSA consumer information sheet on PPI and a letter to the MP for Westminster", Complinet 4 January 2011
"Andrews v SBJ and the consequences of accepting a FOS award where the ombudsman has recommended more", Complinet 16 November 2010
"Judicial review of PPI - appeasement and the expected result", Complinet, 14 October 2010
"CP10/21 - the FSA consults on more tinkering with the complaint rules", Complinet, 8 October 2010
"PS 10/12: a tale of cowardice, incompetence and , oh yes, PPI complaint handling", Compliance Monitor, September 2010
"The FSA Policy Statement on Payment Protection Insurance Complaints PS 10/12", Wolters Kluwer, 18 August 2010
"Ombudsman quarterly complaints statistics and other features of Ombudsman News", Complinet, 4 August 2010
