Treating Customers Fairly

If you would like to obtain any of the following publications please contact Adam.

For a complete list of all articles on Treating Customers Fairly please download the pdf

"The FOS Annual Review Analysed, Compliance Resource Network, 21 June 2019

"The PROD rulebook: a triumph for UK regulatory thinking", Compliance Monitor, 2 March 2018

"FG 16/8: the FCA's first tentative steps towards genuine product governance, ", Compliance Complete, 29 December 2016

"Treating small and medium-sized businesses fairly, ", Compliance Monitor, 7 September 2016

"The Aviva client money fine for not taking outsourcing and client assets seriously enough ", Compliance Resource Network, 18 October 2016

"Treating small and medium-sized businesses fairly", Compliance Monitor, 7 September 2016

"TR 16/2" "Fair treatment of long-standing customers in the life insurance sector it really should have moved the share price", Compliance Resource Network, 31 March 2016

"CP 15/32 lighting the bonfire of the communications documents", Compliance Resource Network, 16 November 2015

"Death, where is thy sting?... Ask the executors", Compliance Monitor, 13 July 2015

"Structured products: just say no", Compliance Monitor, 2 June 2015

"The plight of legacy with-profits customers", Compliance Monitor, 9 March 2015

“Response rates to consumer redress letters – an FCA experiment with potentially nasty effects for the financial services industry”, Compliance Resource Network, 14 May 2013

“The FCA taking the final lumbering steps towards extending the RDR to the platform market in PS 13/1”, Compliance Resource Network, 30 April 2013

"CP 12/35 Temporary Product Intervention Rules”, Compliance Resource Network, 19 December 2012

"The SLOC fine for with-profits governance – an early example of product enforcement action”, Compliance Resource Network, 25 October 2012

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